Managed Cloud Operations

Your DevOps team.
Without the hiring.

Your fractional DevOps team on a flat monthly rate: proactive maintenance, monitoring, upgrades, cost reviews, and a senior engineer on Slack when something needs a decision. Less than 1/3 of a full-time hire.

99.95%
Uptime across managed clients
< 30 min
Response time for critical issues
$3,900
Starting retainer/month

What's Included in Managed Operations

Proactive Monitoring

We watch your infrastructure so you don't have to. Alerts go to us first — we triage and escalate only when needed.

  • 24/7 monitoring coverage
  • Alert triage and response
  • Proactive issue detection
  • Monthly health reports

Maintenance & Patching

Security patches, version upgrades, certificate renewals — the work that slips when you're busy with product.

  • OS and dependency updates
  • Certificate management
  • Kubernetes upgrades
  • Database maintenance

Incident Response

When things break, we respond. Root cause analysis, remediation, and improvements to prevent recurrence.

  • Incident investigation
  • Root cause analysis
  • Post-incident reports
  • Prevention improvements

Cost Management

Monthly cost reviews to catch waste and find savings. We keep your cloud bill optimized, not just monitored.

  • Monthly cost reviews
  • Savings recommendations
  • Reserved capacity management
  • Anomaly detection

Security Oversight

Ongoing security monitoring, vulnerability management, and compliance maintenance.

  • Security scanning
  • Vulnerability remediation
  • Access reviews
  • Compliance evidence

On-Demand Engineering

Need to ship a new feature? Scale for traffic? Hours included for project work, not just maintenance.

  • New infrastructure requests
  • CI/CD improvements
  • Performance optimization
  • Architecture guidance

How Retainers Work

  1. 01

    Onboarding (Week 1-2)

    We get access to your systems, review documentation, understand your architecture, and set up our monitoring and alerting integration.

  2. 02

    Steady State

    Ongoing monitoring, maintenance, and incident response. Monthly reviews to discuss health, costs, and upcoming work.

  3. 03

    Communication

    Dedicated Slack channel with your engineer. Same-day responses to questions and requests. Monthly written reports.

  4. 04

    Flexibility

    Cancel with 30 days' notice. Scale up for busy periods. No annual lock-in, no long-term commitment required.

Retainer Pricing

Clear pricing, clear scope. No hidden fees, no surprise invoices.

Starter

$3,900/month

For small teams with straightforward infrastructure.

  • 20 hours/month included
  • Business hours coverage
  • Slack + email support
  • Monthly cost review
  • Basic monitoring
Talk to Us

Enterprise

Custom

For larger teams with complex requirements.

  • Custom hours allocation
  • 24/7 coverage available
  • Dedicated engineer(s)
  • Custom SLAs
  • Compliance support
  • Quarterly business reviews
Talk to Us

Managed Operations FAQ

What's the difference between retainer and project work?

Retainers are ongoing — monitoring, maintenance, support, and a bucket of hours for new work each month. Projects are one-time with defined scope — migrations, new setups, big initiatives. Many clients do both.

Do unused hours roll over?

By default, no. But we're flexible — if you're consistently under, we'll adjust your plan. If you have a big month, we can flex up. The goal is you get value, not that we squeeze every hour.

What if we need 24/7 coverage?

Available on Growth and Enterprise tiers. We have engineers across time zones for true 24/7 coverage. Cost depends on response time SLAs and complexity.

Can we scale up temporarily?

Yes. Launching a big feature? Expecting traffic spike? We can add hours for specific months. Just give us heads up so we can allocate capacity.

What if we want to bring DevOps in-house later?

Great! We'll help you hire and transition. Everything we build is documented and designed to be handed over. No vendor lock-in, no proprietary tools.

Ready for worry-free operations?
Let's talk retainers.

Tell us about your infrastructure and we'll recommend the right retainer tier. Start with the free audit to understand where you are.

Talk Retainers