Primary Response
We're the first responders. Alerts come to us, we triage, investigate, and start remediation before you wake up.
- PagerDuty/Opsgenie integration
- Defined response SLAs
- Immediate investigation
- Escalation when needed
24/7 Incident Response
A senior engineer answers at 3 a.m. — not a ticket queue. Defined SLAs, rehearsed runbooks, and postmortems that cut incidents month over month.
Your best people are exhausted from carrying the pager. On-call is a tax on productivity — and retention.
Fighting the same incidents repeatedly. No time for root cause fixes when you're always firefighting.
Alerts go off, but response takes too long. No clear escalation, no runbooks, no one knows who to call.
Business runs 24/7, but on-call doesn't. Weekends and nights are Russian roulette.
We're the first responders. Alerts come to us, we triage, investigate, and start remediation before you wake up.
We don't wing it. Every common incident has a documented runbook. We follow it, or improve it.
You're informed, not overwhelmed. Clear status updates, stakeholder communication templates, and post-incident summaries.
Blameless reviews that actually prevent recurrence. Action items tracked to completion, not forgotten in a doc.
Clear commitments, not vague promises.
< 15 minutes
Service down, data at risk, revenue impacted. We're investigating within 15 minutes.
< 30 minutes
Degraded service, significant impact. Response within 30 minutes.
< 2 hours
Limited impact, workaround available. Addressed within business hours.
-40%
Postmortems with tracked action items cut a SaaS company's monthly incidents from 25 to 15 within 3 months.
8 min
Consistent sub-10-minute response for a fintech with 24/7 coverage. SLA: 15 minutes. Actual average: 8 minutes.
0
Took over all on-call for a startup. Engineering team reclaimed weekends and focused on product instead of pages.
We escalate to you with context. You never get a raw alert — you get "here's what's happening, here's what we tried, here's what we think you need to do." Clear escalation paths are defined during onboarding.
Thorough onboarding: architecture review, runbook development, shadow on-call period. We don't go live until we're confident we can handle your incidents.
Yes. Common model: we cover nights and weekends, your team covers business hours. Or we're primary and you're backup escalation. We'll design what works for you.
We integrate with your existing stack. PagerDuty, Opsgenie, VictorOps for alerting. Slack for communication. Your monitoring tools for investigation. No tool changes required.
Tell us about your systems and on-call needs. We'll design coverage that fits your team and budget.
Talk On-Call Coverage